IT Help Desk Agent

hace 2 semanas

San Pedro, Costa Rica CRG Solutions A tiempo completo

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.

Joining our organization as an IT Help Desk Agent offers you the opportunity to contribute to the smooth functioning of our IT infrastructure and provide essential support to end-users. You will work closely with a team of professionals dedicated to delivering excellent IT services and ensuring user satisfaction.

**Responsibilities**:

- Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals.
- Assist users with software installations, upgrades, and basic configuration.
- Set up and maintain user accounts, permissions, and access rights.
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved problems to the appropriate IT personnel or vendor, following established procedures.
- Follow up with end-users to ensure issues are resolved and provide appropriate documentation and guidance.
- Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles.
- Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
- Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.

**Requirements**:

- Strong technical knowledge of computer hardware, software, and networking concepts.
- Proficient in troubleshooting common hardware and software issues.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems and remote support tools.
- Ability to prioritize and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts and provide occasional on-call support.

**Education**

**Formal Education**:
1. In progress associate or bachelor’s degree in information Technology or a related field.

**Skills and competences**:
1. Technical knowledge.

2. Troubleshoot and problem-solving skills.

3. Customer service.

4. Time Management and Prioritization.

5. Documentation and Knowledge Management

6. Adaptability and Continuous Learning.

7. Teamwork and Collaboration.

8. Attention to Detail.

**Non formal education (certifications)**:
1. Certifications in relevant IT areas (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

**Others**:
1. Upper-Intermediate level English (B2) required.

  • It Help Desk Agent

    hace 4 semanas

    San José, Costa Rica Crg Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization.You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.Joining our...

  • Agente de Service Desk

    hace 4 semanas

    San José, Costa Rica SONDA IT A tiempo completo

    **AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...

  • Agente de Service Desk

    hace 12 horas

    San José, Costa Rica SONDA IT A tiempo completo

    **AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...

  • Level 1-2 Help Desk Technician

    hace 2 semanas

    San Pedro, Costa Rica IT Link Now, LLC A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment. **Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...

  • Technical Help Desk Agent

    hace 1 día

    San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    **Job Summary**We are seeking an exceptional Technical Help Desk Agent to provide top-notch support to our customers.Your Key ResponsibilitiesAssist customers via phone, email, or chat with issues related to our products or servicesEmploy troubleshooting techniques to resolve customer concerns efficientlyMaintain accurate records of customer interactions and...

  • It Help Desk Agent

    hace 2 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    Be part of our team and help us evaluate, document, check and resolve different incidents and/or requirements that have been escalated through the Help Desk.Be in charge of effectively using the company's monitoring tools for the reactive and proactive detection of incidents by using the different indicators of the company (network performance, physical...

  • Agente De Service Desk 1B

    hace 3 semanas

    San José, San José, Costa Rica Sonda It A tiempo completo

    SONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):Principales funciones:- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los...

  • It Help Desk Analyst

    hace 3 semanas

    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to...

  • Help Desk Technician

    hace 24 horas

    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Help Desk Technician Job DescriptionWe are looking for a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical support and troubleshooting assistance to customers via phone, email, or chat.Main ResponsibilitiesProvide timely and effective support to customersAnalyze and resolve technical issues related to...

  • Level 1-2 Help Desk Technician

    hace 4 semanas

    San José, Costa Rica It Link Now, Llc A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.**Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...

  • Help Desk Analyst

    hace 4 semanas

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **OUR POSITION IN A NUTSHELL**: **YOUR FOOTPRINT AT DWELLWORKS**: The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills. **WHAT YOU WILL ACCOMPLISH**: - Manage help desk for third party independent consultants including management of major...

  • Help Desk Analyst

    hace 12 horas

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **OUR POSITION IN A NUTSHELL**: **YOUR FOOTPRINT AT DWELLWORKS**: The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills. **WHAT YOU WILL ACCOMPLISH**: - Manage help desk for third party independent consultants including management of major...

  • Help Desk Agent

    hace 2 semanas

    San José, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Help Desk Analyst

    hace 4 semanas

    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to...

  • Help Desk Expert

    hace 24 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Join Our Team**We're looking for a skilled Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll be responsible for providing technical support to our customers and colleagues.**Key Responsibilities**Provide after-hours on-call support and technical assistance to peersHandle escalated issues and participate in conference...

  • Service Desk Agent

    hace 2 semanas

    Ubicación San Jose, San José, Costa Rica ISMART RECRUIT A tiempo completo

    HARRIS COMPUTER SYSTEMS Service Desk; Technical Services 1 LOCATION: Canada I. JOB SUMMARY Perform a variety of computer and network problem analysis and monitoring tasks for the Corporate IT (CIT) Service Desk; triage problems to appropriate technical staff; log, coordinate and track requests for assistance related to CIT-supported systems as a primary...

  • IT Help Desk Technician

    hace 4 semanas

    San José, Costa Rica modsquad.com A tiempo completo

    Do you love working with technology? Are you the “go to” person when your family or friends have their technology related issues? Are you looking for a fun and dynamic work environment, where you can use your technical abilities and constantly challenge yourself? If you answered **YES** to those questions, then ModSquad’s IT Helpdesk is looking for...

  • IT Service Desk

    hace 4 semanas

    San José, Costa Rica Quarzo Tecnologia A tiempo completo

    Estamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo. **Posición**:IT Service Desk** **Locación**: - Tibás, San José - Híbrido **Beneficios** - Asociación Solidarista - Bonos por antiguedad - Bonos por eventos especiales (matrimonio, nacimiento de...

  • IT Service Desk Administrator

    hace 2 semanas

    San José, Costa Rica Joby Aviation A tiempo completo

    Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

  • IT Service Desk Engineer

    hace 3 semanas

    San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...