Empleos actuales relacionados con Help Desk Analyst - San José - Dwellworks Costa Rica LTD

  • Help Desk Manager

    hace 1 semana

    San José, San José, Costa Rica Strategic HR Solutions A tiempo completo

    Job SummaryResponsible for leading the Help Desk team and overseeing the provision of technical support to internal users across multiple locations. This role ensures timely resolution of IT issues, continuous improvement of support processes, and overall customer satisfaction. Experience in digital entertainment or online platforms is...

  • IT Help Desk Agent

    hace 2 días

    San Pedro, Costa Rica CRG Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end-users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure. Joining our...

  • Help Desk Agent

    hace 5 días

    San Pedro, Montes de Oca, Costa Rica CRG Solutions A tiempo completo

    As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network...

  • Deal Desk Analyst

    hace 1 semana

    San Francisco, Heredia, Costa Rica Datasite A tiempo completo

    Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcingand more. Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Firmex, Grata, and Sherpany. They all, collectively, define the future for business growth.Apply for one...

  • Service Desk Analyst

    hace 1 semana

    San José, San José, Costa Rica Veeam Software A tiempo completo

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep...

  • Service Desk Analyst

    hace 7 días

    San José, Costa Rica Wipro Limited A tiempo completo

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

  • Level 1-2 Help Desk Technician

    hace 2 días

    San Pedro, Costa Rica IT Link Now, LLC A tiempo completo

    **About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment. **Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join...

  • Sr. Trilingual Service Desk Analyst

    hace 3 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe Senior Trilingual Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across three supported languages, such as English, Spanish, Portuguese and French. In this senior role, the analyst is expected to manage multiple accounts by applying the...

  • Deal Desk Analyst

    hace 3 días

    San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.  Since 2012, we have built...

  • Deal Desk Analyst

    hace 2 días

    San José, San José, Costa Rica Netskope A tiempo completo

    About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.Since 2012, we have built the...

Help Desk Analyst

hace 3 semanas

San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

**OUR POSITION IN A NUTSHELL**:
**YOUR FOOTPRINT AT DWELLWORKS**:
The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.

**WHAT YOU WILL ACCOMPLISH**:

- Manage help desk for third party independent consultants including management of major roll-outs to the network. Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support. If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.
- Provide user support in all time zones and serve as SME for Office 365, Office Products, Fuze, Video Conferencing, and Service Engine.
- Create troubleshooting guide for one off situation to share knowledge with the team members.

**WHAT WE'RE LOOKING FOR**:
**_ Your Experience & Education (required)_**
- Bachelor’s degree or equivalent experience
- 1-3 years of experience in:

- New employee setup and offboarding: new users need to be setup in Office 365, SharePoint, Active Directory, various security groups. Equipment needs to be setup for new employees. Equipment also need to be ‘wiped’ once they leave and the user’s access and permissions to software needs to be revoked.
- Multifactor Authentication (MFA): any experience with Microsoft’s MFA. Helping users set it up, administering it, etc.
- Microsoft Active Directory (AD): any experience at all with AD
- Remote users: any experience around Remote Desktop such as troubleshooting, joining different machines.
- Basic troubleshooting skills for software, hardware and network.

**_ Your Additional Skills and Abilities_**
- Ability to speak and write in English in all business communications
- Ability to work in a team environment
- Critical thinking
- Outstanding communication and documentation skills

**WHO WE ARE**:
**_ Our Team_**
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun). Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive

**_ Our Perks_**:

- Salary in US Dollars.
- 5 additional days of vacation per year.
- Private medical and dental benefits.
- Casual environment
- Current hybrid environment, 4 days of WFH, one day at the office.

**WANT TO LEARN MORE?**:
Check out our website to learn more about what it's like to work at Dwellworks

**_ Dwellworks is an Equal Opportunity Employer and values the diversity of perspective & experience brought to our company by people from all backgrounds & communities._