![IT Link Now, LLC](https://media.trabajo.org/img/noimg.jpg)
Level 1-2 Help Desk Technician
hace 3 semanas
**About Us**: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.
**Position Overview**: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our team. You will play a crucial role in ensuring the smooth operation of our clients’ IT infrastructure. You’ll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.
**Requirements**:
**Responsibilities**:
- Provide exceptional technical support to clients.
- Troubleshoot hardware and software issues promptly.
- Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
- Collaborate with other team members to resolve complex technical problems.
- Conduct regular system maintenance and updates.
- Document all service activities accurately.
- Ensure compliance with security protocols and best practices.
**Qualifications**:
- English/Spanish Proficiency
- High school diploma or equivalent.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
- Proven experience in IT support, preferably in an MSP environment.
- Strong knowledge of Windows operating systems, hardware, and networking.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits**
**Perks**:
- Competitive salary based on experience.
- Health benefits
- Professional development opportunities.
- Collaborative and supportive work environment.
- Opportunities for growth within the company.
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