Customer Service Technician

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Overview**

We're seeking a highly skilled Help Desk Technician to join our team at Experian. As a Help Desk Technician, you'll play a critical role in providing technical support to our customers and colleagues.

**Responsibilities**

  1. Provide after-hours on-call support and technical assistance to peers
  2. Handle escalated issues and participate in conference calls with internal and external clients
  3. Make recommendations for process improvements and technology changes within the department
  4. Assist with training and cross-training of newly hired technicians

**Requirements**

  • High school diploma or equivalent
  • Minimum 1-2 years of call center experience, preferably in technical support
  • Problem-solving, analytical skills, and advanced English language abilities

**What We Offer**

We provide a competitive salary and a comprehensive benefits package, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, and more. Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators, and we take our people agenda very seriously.



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