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Help Desk Specialist

hace 3 semanas

San José, San José, Costa Rica Johnson Controls A tiempo completo
Job Overview

We are seeking a highly skilled Help Desk Specialist to join our team at Johnson Controls. In this role, you will provide technical support for our customers using the Navigator Platform.

Key Responsibilities
  • Provide online customer technical support as needed using TeamViewer.
  • Collaborate with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
  • Aid in determining root cause and test solutions to field and customer reported problems for level 1 or level 2 cases.
  • Document accurate case records of customer issues, status progress and problem resolutions using Salesforce CRM.
  • Participate in and provide technical support on new product Alpha & Beta test sites.
Requirements

To be successful in this role, you will need:

  • Bachelor's or Technical degree in Computer Science, Engineering, Information Technology or related field.
  • 0-2 years of experience in a field / customer service support role, IT related support role or similar support position.
  • Strong communication skills to present and explain complex technical issues.
  • Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
  • Customer focused, exhibiting a strong desire to resolve issues to the customer's satisfaction in a timely manner.
  • Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.
  • Technical support experience in building controls, IT or related industry.
  • Preferred experience with Salesforce CRM platforms (CRM, Cloudcraze, etc).
About Johnson Controls

We are a global leader in building technologies and solutions. Our products and services help customers create better buildings and improve their performance. We are committed to innovation and excellence in everything we do.