Service Desk Analyst
hace 5 meses
Overview:
**Key Skills Required**:
- IT Service Desk experience 1 year
- Good English communication skills written and oral.
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
- Understanding of Windows 7 & 10 operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Knowledge of Microsoft based operating systems with emphasis on Windows X
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
- Excellent time management skills and ability to work under pressure
- Continuous commitment to professional development
- We are Wipro, a leading global information technology, consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.ates to the KB database
-
Service Desk Support Specialist
hace 3 semanas
San José, San José, Costa Rica Wipro Limited A tiempo completoJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Wipro Limited. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, or...
-
Service Desk Analyst
hace 5 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
Senior Service Desk Analyst
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is seeking a skilled Senior Service Desk Analyst to join our established Corporate IT team. As a key member of our team, you will be responsible for providing exceptional support to both onsite and remote employees in a professional environment. We are looking for a talented, self-motivated, and service-oriented individual with high integrity who...
-
Service Desk Analyst
hace 5 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
Service Desk Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**Job Summary:**The Service Desk Analyst L1 at Auxis is the primary point of contact for users requiring IT support, providing exceptional customer service and resolving issues promptly.Key Responsibilities:Manage incident and request queues for Auxis clients, assigning tickets as neededProvide first-level contact and deliver resolutions to customer...
-
Intel Service Desk Engineer
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoJob SummaryIDC Service Desk Engineer is responsible for monitoring team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day-to-day basis. This role involves preparing team performance reports and presenting them in Weekly or Monthly Operations Review Meetings with Level 1 and 3 groups. The Service Desk...
-
Agente de Service Desk
hace 5 meses
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
Service Desk Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoJob Summary: We are seeking a highly skilled Service Desk Specialist to join our team at Infotree Global Solutions. The ideal candidate will have a strong background in IT support and be able to provide top-notch service to our clients.Key Responsibilities:Provide technical support for on-premise and cloud-based Microsoft products, including MS Office 2016,...
-
Service Desk Agent
hace 4 semanas
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoJob Title: Service Desk AgentFujitsu is seeking a highly skilled and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the primary point of contact for customers, providing timely and effective support for their technical issues.Key Responsibilities:Provide exceptional customer service, responding to customer...
-
Service Desk Trainer
hace 3 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...
-
Trilingual Service Desk
hace 6 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058121 **Job Description**: - A PROUD HISTORY OF OVER 75 YEARS - FY22 REVENUE 10.4 BN USD - WE’RE PRESENT IN 66 COUNTRIES - OVER 1,400 ACTIVE GLOBAL CLIENTS **Requirements**: - IT Service Desk experience 1 year - Advanced Portuguese B2+ - Good English communication skills written and oral. - Excellent...
-
IT Service Desk Administrator
hace 5 meses
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Service Desk Team Member
hace 2 semanas
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoService Desk AgentAt Fujitsu, we are looking for a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and assistance to resolve their IT-related issues.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and other...
-
Idc Service Desk Engineer
hace 6 meses
San José, Costa Rica INTEL A tiempo completoIDC (Intel Developer Cloud) Service Desk Engineer monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation. Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to...
-
Service Desk Administrator | Customer Experience Specialist
hace 3 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoRole SummaryWe're seeking a Service Desk Administrator with excellent customer service skills to serve as a communication channel between customers and the technical team.About the RoleAs a Service Desk Administrator, you will manage customer expectations and set the organizational standard for customer engagement. Your primary goal will be to mediate...
-
Front Desk Manager
hace 4 semanas
San José, San José, Costa Rica Hotel Presidente A tiempo completoKey Responsibilities:- Oversee daily front desk and reservations operations, ensuring seamless guest experiences.- Respond promptly to reservations requests and maintain accurate records of room availability and reservations.- Collaborate with other departments to enhance overall guest experience and ensure compliance with safety and security procedures.-...
-
Front Desk Junior Analyst
hace 3 semanas
San José, San José, Costa Rica Bacardi A tiempo completo**Your Opportunity**As a Front Desk Junior Analyst at Bacardi, you will have the chance to work with diverse teams around the globe, fostering cultural understanding and professional growth. You will be responsible for monitoring and improving key performance indicators, supporting internal and external inquiries, and contributing to process controls and...
-
Associate- Service Desk Specialist
hace 5 meses
San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...
-
Front Desk Ambassador
hace 6 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob OverviewWelcome to Courtyard, a hotel designed for business travelers. We are passionate about providing exceptional service and creating memorable experiences.Estimated Salary$40,000 - $60,000 per year, depending on experience.About the RoleWe are looking for an accomplished Front Desk Ambassador who will be the face of our hotel. This role requires...
-
Service Desk User Support Specialist I
hace 6 meses
San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...