IT Service Desk Analyst
hace 2 semanas
**Job Purpose**:
This position's primary task and responsibilities are to provide exceptional 1st level client support and services within the Americas region (Canada, U.S., Latin America) for both our internal co-workers, external business partners and customers.
This position require effective communication and collaboration with multiple IT and Back office support teams. It is priority to maintain service level agreements (SLAs) set by the organization for IT problem resolution and request fulfillment.
The role will include creating/triaging new incidents and service requests, gathering additional data from the requestor, performing technical troubleshooting and resolution. Where necessary, the analyst will escalate incidents and requests to other levels within IT per the urgency and impact.
**Responsibilities**:
- Support the Service desk for major incidents and occurrences, reporting all relevant information to the Team Leader and Management structure.
- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge.
- Contribute ideas and implement to improve IT processes/services.
**Knowledge, Skills and Experience**:
- Can maintain a positive and upbeat personality that welcomes growth amongst teammates, co-workers, internal and external customers.
- 2 years of experience in Customer Service field required.
- 1 year experience in IT field preferred, but not required.
- Associate Degree with IT or technically related field of study preferred, but not required.
- Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred, but not required
- Basic Microsoft O365 knowledge
- Able to execute instructions and to request clarification when needed.
- Possess basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for
-
IT Service Desk
hace 2 días
San José, Costa Rica Quarzo Tecnologia A tiempo completoEstamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo. **Posición**:IT Service Desk** **Locación**: - Tibás, San José - Híbrido **Beneficios** - Asociación Solidarista - Bonos por antiguedad - Bonos por eventos especiales (matrimonio, nacimiento de...
-
Service Desk Analyst
hace 2 días
San José, Costa Rica Wipro Limited A tiempo completoOverview: We have an open position for a Service Desk Analyst! **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with...
-
IT Service Desk Administrator
hace 7 meses
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Devcloud IT Service Desk Specialist
hace 1 semana
San José, Costa Rica Screenovate A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...
-
Devcloud IT Service Desk Specialist
hace 1 semana
San José, Costa Rica INTEL A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to their analyst...
-
Agente de Service Desk
hace 7 meses
San José, Costa Rica SONDA IT A tiempo completo**AGENTE DE SERVICE DESK** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes,...
-
IT Service Desk Support Specialist
hace 3 semanas
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo**About Avionyx S.A.**We are a leading software engineering services company based in Costa Rica, fully owned by Joby Aviation in California. As an AS-9100D certified company and in business since 1989, we provide expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed wing aircraft,...
-
Service Desk Analyst
hace 1 semana
San José, Costa Rica Encore Theme A tiempo completoSan Jose, Costa Rica - 2928163 **_Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** **Be responsible for primary user support and customer service** - Learn fundamental operations of...
-
Service Desk Analyst
hace 7 meses
San José, Costa Rica Wipro Limited A tiempo completoOverview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...
-
IT Service Desk Engineer
hace 4 días
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Desk Engineer to join our global operations team. As an IT Service Desk Engineer, you will play a critical role in ensuring the smooth operation of our services and supporting our customers worldwide.Key Responsibilities:Monitor and manage inbound alerts and ticket queues to ensure service targets and...
-
IT Service Delivery Analyst
hace 7 días
San José, Costa Rica Emerson A tiempo completoPurpose This is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities: - Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy. - Onsite support, working closely with...
-
Service Desk Analyst
hace 7 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3058119 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
Service Desk Analyst
hace 7 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
IT Service Desk Analyst
hace 7 días
San José, Costa Rica Tech Data Corporation A tiempo completo**Job Purpose**: **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base...
-
IT Service Desk Analyst
hace 2 semanas
San José, Costa Rica TD SYNNEX A tiempo completo**Job Purpose**: **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base...
-
Senior IT Analyst
hace 1 semana
San José, Costa Rica Hitachi Solutions A tiempo completoCompany Description Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...
-
Senior IT Analyst
hace 1 semana
San José, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description** Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain,...
-
Senior IT Analyst
hace 6 días
San José, Costa Rica Hitachi Solutions A tiempo completoCompany Description Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a...
-
Senior IT Analyst
hace 6 días
San José, Costa Rica Hitachi Solutions Ltd A tiempo completo**Company Description** Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain,...
-
Service Desk Quality Management Professional
hace 1 semana
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoAbout the RoleSysco Costa Rica is seeking a highly skilled Service Desk Quality Management Analyst to join our team. In this role, you will be responsible for executing the Quality Management program focused on continuous improvement initiatives.
