Senior IT Analyst

hace 3 semanas

San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

**Company Description**

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.

Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.

If you are an experienced and motivated IT professional who has a passion for problem solving, collaboration, communication, and service excellence - then this role is for you

**Responsibilities**:

- Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
- Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
- Participate in regular team meetings
- Collaboration with other departments and leadership to review and analyze hardware, software, and service needs
- Conduct employee onboarding and departure processes, including account creation/management, hardware assignment, deployment, and inventory tracking
- Procurement of IT equipment, peripherals, software, and services

**Qualifications**

**Education and Experience**
- Post-secondary education in relevant knowledge field or an acceptable combination of education and experience
- Minimum 5 years experience in an IT Analyst, Systems Administrator, or similar role

**Core Skills**
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Strong English verbal and written communication skills, positive attitude, with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Strong organizational skills, ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities
- Ability to work collaboratively and effectively with individuals and teams at all levels of the organization

**Technical Skills**
- Excellent analytical and problem-solving skills with attention to detail
- 5+ years experience supporting Windows desktop and server environments (MacOS a plus)
- 5+ years experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
- 5+ years experience implementing and administering Microsoft cloud services and products (O365, D365, Azure, etc)
- Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
- Knowledge and experience with ITIL framework (certification a plus)

**Additional Information**

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines.

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