Senior IT Support Engineer

hace 4 horas


San José, San José, Costa Rica Emerson A tiempo completo

Company Overview

At Emerson, we are committed to delivering exceptional support services to our clients. Our team of experienced professionals is dedicated to providing timely and effective solutions to a wide range of technical issues.

Job Description

We are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support and guidance to clients via remote connection tools.

Key responsibilities include:

  • Providing timely resolution and/or escalation of non-resolvable issues to higher-level teams
  • Researching and documenting solutions for standard or non-standard software, business applications, or hardware questions, issues, problems, and failures
  • Utilizing remote connection tools to resolve issues and fulfill requests
  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams
  • Documenting solution and communication with the customer in a standard ticketing system

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2-3 years' experience as an IT Subject Matter Expert, Local Desk Side Support, or Service Desk Analyst
  • Experience in providing remote desk side support
  • Demonstrated intermediate knowledge and experience of the following platforms/technologies:
    • Windows Operating System (Microsoft Active Directory)
    • MS Office Products
    • Service Now
    • Oracle Applications
    • JDE
    • ITIL v4 Foundation
  • Good written and oral communication skills
  • Experience in global support
  • Customer service oriented
  • Teamwork & collaboration
  • Process orientation
  • Critical analysis
  • Professional interpersonal skills
  • Ability to perform multiple tasks in a timely manner

Benefits

As a Senior IT Support Engineer at Emerson, you can expect:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work on challenging projects and develop your skills and expertise

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