IT Support Engineer

hace 2 días


San José, San José, Costa Rica Encora A tiempo completo

Encora is seeking a skilled IT Support Engineer to join our team.

As an IT Support Engineer at Encora, you will be the primary contact for internal and external technical issues. Your responsibilities will include managing technical ticket escalations, providing coaching and incident management, and improving workflows to gain efficiencies through documentation, improved processes, and automation.

You will work closely with new team members to train them on company policies and best practices for resolving tickets and provide further training. Additionally, you will facilitate cross-functional meetings and directives as they relate to Team Support and provide detailed documentation for all client interactions.

The ideal candidate will have impeccable interpersonal skills, the ability to navigate complex situations across teams and individuals, and a propensity to anticipate outcomes in a given situation. You should also be able to maintain composure and a clear head under duress, with excellent time management and adaptability.

This role requires strong cross-functional project management and communication skills, both written and verbal. You should also have attention to detail, be able to identify creative solutions to changing and complex problems, and have good building relationships and conflict resolution skills.

Familiarity with command-line tools and utilities, data manipulation experience, and hands-on integration experience are highly desirable. You should also be able to explain common security vulnerabilities and have a basic understanding of how researchers or security professionals typically go through attacking a target.

The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience. Benefits include private medical insurance, birthday day-off, referral bonuses, flexible work schedules, continuous technical training, and a career path that allows growth within the company.



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