Global IT Infrastructure Engineer

hace 1 semana


San José, San José, Costa Rica Syniverse A tiempo completo

Syniverse is a global leader in developing innovative technologies that connect the world.

We believe in fostering an inclusive and collaborative culture, where our employees can thrive and grow.

In this role, you will be responsible for designing, developing, implementing, and supporting global IT communications systems. You will act as a technical lead for these systems and be the first point of escalation for fellow engineers.

This critical position is essential to Internal Operations and involves working on various infrastructure, unified communications, collaboration, and mobile device management technologies.

Key Responsibilities:

  • Support Enterprise Technology processes, functions, and team capability
  • Design solutions that adhere to security best practices and ensure controls are in place to reduce the threat landscape
  • Provide support within a "Follow the Sun" model for IT Operations
  • Assist in all phases of infrastructure, collaboration, unified communications, and mobile device management projects, including requirements, design, development, implementation, and support in a large-scale multi-site environment
  • Create and maintain engineering documentation, including Windows Operating System, macOS, Android OS, and iOS environment, project-related, and technical documentation (How To's)
  • Support the deployment of technology services to offices of various sizes
  • Perform timely vulnerability and bug reviews and remediation by executing patches and upgrades of existing unified communications, collaboration, and mobile device management infrastructure (hardware and software)
  • Participate in change and release windows as necessary for maintenance and upgrade purposes
  • Demonstrate a proactive approach and identify opportunities to improve the services provided by the infrastructure

Experience, Education, and Certifications:

  • 5 years of experience as a Systems Engineer for both Windows OS & macOS
  • Working experience leading projects
  • Intune/Jamf Pro & Collaboration Tools certifications strongly preferred
  • Working Experience with the following Microsoft Platforms or technologies: Active Directory Domain Services, Microsoft Exchange, Microsoft Azure, Office 365 (Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams), Microsoft Intune and Jamf Pro (Mobile Device Management for Windows, macOS, Android OS, and iOS), System Center Configuration Manager experience is a plus but not required, Microsoft Deployment Toolkit (Laptop imaging and Windows Autopilot)

Additional Requirements:

  • Proven ability to coach or train junior team members
  • Strong communication skills
  • Strong & effective leadership skills
  • Excellent oral and written communication skills
  • Excellent analytical and problem-solving skills
  • Constant improving mindset
  • Innovative and creative when solving issues
  • Able to work in a fast-paced environment with little supervision

The estimated salary for this role is $120,000 - $160,000 per year, depending on location and experience.

Syniverse offers a competitive total compensation package, flexible/remote work options, and a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.



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