IT Infrastructure Team Lead Position
hace 6 días
Job Summary
We are seeking an experienced IT Infrastructure Team Lead to join our team at Bill Gosling Outsourcing. The successful candidate will be responsible for overseeing the Helpdesk team, ensuring that helpdesk support and service levels are met.
About Us
BilL Gosling Outsourcing is committed to the career development of our people. We offer a modern facility and a team environment where you can grow and succeed.
The Role
In this role, you will assist the operational, support, and management team in ensuring all clients receive the standard of service set out in the Company's Mission Statement and Company Policy. You will also conduct performance reviews, review and assign work as directed, and conduct training and coaching to team members.
Your Key Responsibilities
- Assist the global Helpdesk team members by answering questions and providing support with work as required;
- Assist with maintaining, inventorying (asset management) of IT Architecture consisting of telecom and IT cabling including deployment, management, and maintenance of endpoints, portable devices, servers, data center, and facility pertaining to IT-supported areas;
- Develop strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded;
- Responsible for leveraging operational data and metrics to monitor team effectiveness;
- Manage end-to-end Helpdesk processes and maximize the use of our systems and technologies, ensuring effective processes;
- Champion company core values and other company programs to engage and motivate our employees.
What We're Looking For
To be successful in this role, you should have:
- Minimum 2 years of experience in an Information Technology role within the Organization;
- Previous supervisory experience of minimum 1 year;
- Proven experience in IT infrastructure planning and development;
- Able to administer Windows Server and Domain Environment, and understand architecture services and domain security policies;
- Able to effectively troubleshoot and resolve issues as reported and/or escalate as required;
- Able to support the management and development of a team.
Salary Range
The salary range for this position is $80,000 - $110,000 per year, depending on experience and qualifications.
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