IT Support Professional

hace 4 horas


San José, San José, Costa Rica Encora A tiempo completo

At Encora, we're seeking a skilled IT Support Professional to join our team as a **Mid IT Support Engineer**.

We're a global company offering Software and Digital Engineering solutions with over 9,000 professionals worldwide. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, Quality Engineering, among others.

Job Overview

As a Mid IT Support Engineer, you'll be part of a highly skilled technology and agile team, supporting and developing cutting-edge solutions to meet our business requirements. You'll help us accelerate our customers' business results by innovating digital products.

Your Key Responsibilities

Provide technical support to end-users, troubleshooting and resolving software and hardware issues.
Prioritize and manage workload effectively, with the ability to work independently and proactively.
Collaborate with stakeholders across different time zones, making informed decisions to ensure efficient problem resolution.

Requirements

You'll need an intermediate technical background or a minimum of two years of experience in software support. Additionally, you should be able to:

  • Prioritize tasks effectively and work autonomously.
  • Show strong communication skills and collaborate with stakeholders at all levels.
  • Demonstrate flexibility to work occasional evenings or weekends to support global operations.

Why Choose Encora?

We offer a range of benefits, including:

  • Work from Home/ Work from Anywhere and available workplace office space if preferred.
  • Private medical insurance.
  • Birthday day-off.
  • Referral bonuses.
  • Flexible work schedules and work patterns for a better work/life balance.
  • Continuous technical training.
  • Working in a Great Place To Work characterized by a horizontal and dynamic environment.
  • Corporate recognition program.
  • Career path that will allow you to grow with us.

Estimated Salary: $60,000 - $80,000 per year


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