Platform Support Professional

hace 22 horas


San José, San José, Costa Rica Johnson Controls A tiempo completo

At Johnson Controls, we're seeking a skilled Platform Support Professional to join our team in San Jose. As a key member of our Application Engineering Division, you will be responsible for delivering exceptional customer support for our Navigator Platform.

Key Responsibilities:

- Provide timely and effective online technical support to customers using TeamViewer as needed.

- Collaborate with development engineering and 3rd party suppliers to expedite the resolution of field-reported problems.

- Conduct root cause analysis and test solutions for level 1 or level 2 cases reported by customers or field teams.

- Maintain accurate records of customer issues, status progress, and problem resolutions using Salesforce CRM.

Requirements:

- Bachelor's or Technical degree in Computer Science, Engineering, Information Technology, or related field.

- 0-2 years of experience in a field/customer service support role, IT-related support role, or similar support position.

- Strong communication skills to present and explain complex technical issues effectively.

- Excellent diagnostic and troubleshooting skills, problem-solving abilities, and an aptitude for learning quickly.

- Customer-focused attitude with a strong desire to resolve issues to the customer's satisfaction in a timely manner.

- Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.

Preferred Qualifications:

- Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc).



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