Platform Support Specialist

hace 6 días


San José, San José, Costa Rica 360Training A tiempo completo

Dive into a role that combines technical expertise with problem-solving skills at 360Training. As a Platform Support Engineer, you will be responsible for providing first and second-level technical support for platform-related issues.

With our cutting-edge Learning Management System and associated ecosystems, robust Regulatory Management system, dynamic Commerce platform, and engaging Marketing sites, you will have the opportunity to interact with a multitude of platforms daily.

This role offers an unparalleled variety of challenges and learning opportunities, ensuring your technical skills are constantly evolving. You will work closely with technical and business teams to resolve complex issues and implement improvements.

Key responsibilities include:

  • Providing first and second-level technical support for platform-related issues
  • Maintaining SLA compliance for established metrics
  • Collaborating with end-users and technical teams to troubleshoot problems
  • Documenting incidents and knowledge learned through investigation and resolutions

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications.

To succeed in this role, you should have a Bachelor's degree in Computer Science or a related field, experience with Jira Cloud, and knowledge of cloud platforms and services, preferably Azure.

You will also need excellent interpersonal and communication skills, as well as a commitment to continuous professional development.



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