Technical Support Professional
hace 2 semanas
Our team is seeking a skilled Technical Support Professional to work on behalf of our client to resolve complex customer cases.
**Key Responsibilities:**
Provide technical guidance across teams by identifying areas requiring expertise to resolve cases.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments.
**Requirements:**
Higher education classwork in IT or technical work, or experience with enterprise support.
Proficient in written and oral English.
Ability to solve complex technical issues.
Customer-obsessed and able to exceed expectations.
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