Service Desk Tier 1

Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through handling concerns in a...

Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.- Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.- Creates a positive customer support experience through handling concerns in a...

**In further detail**:- Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.- Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.- Creates a positive customer support experience through...

**BASIC RESPONSIBILITIES** - Billy and Oracle in a Box. - With understanding on Service Desk procedures, processes and concepts with supervision. - Creates a positive customer support experience through handling concerns in a highly - professional manner. - Create Active Directory account and mailbox using EPIC Tool. - Assist the Project Lead in completing...

Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

**BASIC RESPONSIBILITIES**- Billy and Oracle in a Box.- With understanding on Service Desk procedures, processes and concepts with supervision.- Creates a positive customer support experience through handling concerns in a highly- professional manner.- Create Active Directory account and mailbox using EPIC Tool.- Assist the Project Lead in completing Oracle...

About the Job">As a Service Desk Technical Analyst at Emerson, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your primary responsibility will be to provide technical assistance and support to our users.">Responsibilities">">Create Active Directory accounts and mailboxes using EPIC Tool.">Assist the...

Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...

Role DescriptionThe Service Desk Operations Associate will provide technical support and assistance to internal and external customers, ensuring seamless issue resolution and excellent customer experience. This role involves troubleshooting hardware and software issues, collaborating with experts to resolve complex issues, and maintaining accurate records of...

We are Joby Aviation, a leading innovator in electric vertical takeoff and landing (eVTOL) technology. As a partner of Avionyx S.A., we seek an experienced IT Service Desk Administrator to join our team.This role involves operating within our ticket system to provide top-notch technical support to end-users. Responsibilities include:Tier 1/2 support for...

**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...

Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...

Job Summary:The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service.In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge.**Responsibilities**:- Perform Incident and Request...

Avionyx Overview: IT Service Desk Engineer Job Overview:An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and deploy...

6+ months of Help Desk/Service Desk Support (or 1 year of call center experience)- 6 months of Desktop Support w/increasing responsibilities- 6 months of Knowledge Management- 6 months of ServiceNow (or equivalent ITIL Incident tracking- Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM,...

About OfficeSpace Software:OfficeSpace is the leading platform that helps teams plan, connect, and perform in the hybrid workplace.As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term.You're a great fit for the role if you're entrepreneurial, passionate, motivated by speed and building...

HARRIS COMPUTER SYSTEMS Service Desk; Technical Services 1 LOCATION: Canada I. JOB SUMMARY Perform a variety of computer and network problem analysis and monitoring tasks for the Corporate IT (CIT) Service Desk; triage problems to appropriate technical staff; log, coordinate and track requests for assistance related to CIT-supported systems as a primary...