Qa Agent
hace 12 horas
Perfil principal:
- Medir el rendimiento de los agentes según los objetivos definidos.
- Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados.
- Documentar la información recopilada del proceso de monitoreo.
- Asegúrese de que el líder del proyecto proporcione comentarios oportunos al agente de la mesa de servicio.
- Documentar los compromisos del agente del Service Desk orientados a mejorar la interacción.
Deseable:
- Conocimientos en el marco ITIL
- Obtenga reconocimiento sobre la Metodología ITIS
- Coordinar proyecto GB
- Entiende la Metodología Six Sigma, incluidos los marcos de auditoría interna para proponer soluciones relacionadas con esas áreas.
- Ingles
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Operational Training Consultant
hace 12 horas
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas;...
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Team Leader
hace 7 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo**Bill Gosling Outsourcing is committed to the career development of our people. If you want a new challenge and are interested in growing within our company, click on the “Apply” button to get started!** The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives....
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Shared Services Specialist
hace 5 días
Heredia, Costa Rica DHL A tiempo completo**Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...
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Trilingual Breach Training Specialist
hace 12 horas
Heredia, Costa Rica Equifax A tiempo completo_The trainer not only delivers training as needed but also will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved.A trainer will be assisting in overseeing all day-to-day efforts of maintaining all SOP's up to date.May also include Product and client training.Plan, coordinate and monitor the flows of...
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Senior Data Analyst
hace 12 horas
Heredia, Costa Rica Sysco Costa Rica A tiempo completo**Requirements**:- Manage the lifecycle of Tableau dashboards, including business requirements gathering, functional specification write-ups, prototyping, development, QA, UAT, roll-out and post-launch enhancements implementation.- Take ownership of the End-To-End Dashboard development including but not limited to dashboard creation and visualization, Trend...
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Technical Quality Coach
hace 7 días
Heredia, Costa Rica Moody's A tiempo completoTechnical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...
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Technical Quality Coach
hace 2 días
Heredia, Costa Rica Moody's Investors Service A tiempo completoTechnical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training. Functional Responsibilities: - Monitor and audit interactions between end-users and IT support - Review daily agent performance metrics -...
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Technical Quality Coach
hace 5 días
Heredia, Costa Rica ZM Financial Systems A tiempo completoImagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- - Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources,...
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Team Leader
hace 4 días
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo**We are still growing with new and exciting opportunities - Be a part of our team!** Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team. As a **Team Leader, Operations **you will: Lead and motivate a team to optimum performance levels to achieve targets contributing to the company’s objectives. They...
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Technical Support Quality Coach
hace 12 horas
Heredia, Costa Rica Moody'S A tiempo completoThe Technical Quality Coach will have a strong focus on continual service improvements and meeting customer service goals.The Technical Quality Coach will function in a variety of consultative roles, including monitoring, mentoring, and training.Functional Responsibilities:- Monitor and audit interactions between end-users and IT support- Review daily agent...
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Technical Quality Coach
hace 12 horas
Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentWorkplace ServicesRole/ResponsibilitiesTechnical Quality Coaches have a strong focus on continual service improvement and meeting...
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Technical Quality Coach
hace 8 horas
Heredia, Costa Rica Moody'S Investors Service A tiempo completoTechnical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals.Coaches function in a variety of consultative roles, including monitoring, mentoring, and training.Functional Responsibilities:- Monitor and audit interactions between end-users and IT support- Review daily agent performance metrics- Ensure...
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Team Leader
hace 13 horas
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo**We are still growing with new and exciting opportunities - Be a part of our team!**Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team.As a **Team Leader, Operations **you will:Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.They provide clear...