Qa Agent

hace 3 semanas


San Francisco, Heredia, Costa Rica Softtek A tiempo completo

Perfil principal:

- Medir el rendimiento de los agentes según los objetivos definidos.
- Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados.
- Documentar la información recopilada del proceso de monitoreo.
- Asegúrese de que el líder del proyecto proporcione comentarios oportunos al agente de la mesa de servicio.
- Documentar los compromisos del agente del Service Desk orientados a mejorar la interacción.
Deseable:

- Conocimientos en el marco ITIL
- Obtenga reconocimiento sobre la Metodología ITIS
- Coordinar proyecto GB
- Entiende la Metodología Six Sigma, incluidos los marcos de auditoría interna para proponer soluciones relacionadas con esas áreas.
- Ingles



  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas;...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas;...

  • Customer Service Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble cases;...


  • San Francisco, Heredia, Costa Rica Boston Consulting Group A tiempo completo

    Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.BCG was the pioneer in business strategy when it was founded in 1963.Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive...

  • Customer Service Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble cases; and...

  • Senior Data Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **Requirements**:- Manage the lifecycle of Tableau dashboards, including business requirements gathering, functional specification write-ups, prototyping, development, QA, UAT, roll-out and post-launch enhancements implementation.- Take ownership of the End-To-End Dashboard development including but not limited to dashboard creation and visualization, Trend...

  • Senior Data Analyst

    hace 1 semana


    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **Requirements**:- Manage the lifecycle of Tableau dashboards, including business requirements gathering, functional specification write-ups, prototyping, development, QA, UAT, roll-out and post-launch enhancements implementation.- Take ownership of the End-To-End Dashboard development including but not limited to dashboard creation and visualization, Trend...

  • Technical Quality Coach

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody's Investors Service A tiempo completo

    Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.DepartmentWorkplace ServicesRole/ResponsibilitiesTechnical Quality Coaches have a strong focus on continual service improvement and meeting...


  • San Francisco, Heredia, Costa Rica Moody's A tiempo completo

    Technical Quality Coaches have a strong focus on continual service improvement and meeting customer service goals. Coaches function in a variety of consultative roles, including monitoring, mentoring, and training.Functional Responsibilities:- Monitor and audit interactions between end-users and IT support- Review daily agent performance metrics- Ensure...

  • Technical Quality Coach

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentWorkplace ServicesRole/ResponsibilitiesTechnical Quality Coaches have a strong focus on continual service improvement and meeting...