Operational Training Consultant

hace 3 semanas

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas; including procedures, processes, product, and client training and maintaining up to date manuals, scripts, and other job aid documents.
**What you'll do**:

- Provide general instructional training in a classroom or virtual setting on processes and products for employees or clients along with On the Job Training for new hires, level ups and cross training.
- Maintain up to date manuals, scripts, and other job aid documents.
- Evaluate trainee's progress and adjust training methods to suit individual trainee needs.
Lead group and individual sessions as part of action plans to reinforce potential weaknesses.
- Deliver training as needed and will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved as well as certifying its own knowledge by processing cases to keep his/hers expertise.
- Work in partnership with Ops, QA among other areas, leading meetings, developing action plans for Outliers, assessing agent knowledge needs, communicating updates and process changes, as well as new tool implementations.
**What experience you need**:

- English level both written and verbal (B2+/ C1)
- 9 month of knowledge of USIS Business Care processes
- 9 month Basic G Suite Skills (Sheets, Slides, Docs)
- Good performance (grading 92 QA and Ops) standings for the last 6 months

**What could set you apart**:

- Outstanding communication skills both written and verbal.
- Team Player, Adaptable, Proactive.
- Excellent people skills (soft skills).
- Schedule flexibility.
- Excellent interpersonal conflict resolution skills.
- Previous teaching and training experience is a plus.
- Bachelor's degree in Education is a plus

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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