Help Desk Team Member
hace 4 días
Crg Solutions Overview
We strive to provide innovative solutions to our clients, requiring skilled professionals like you to join our team.
Job Description
As a Help Desk Agent, your primary role is to evaluate, document, and resolve different incidents and requirements escalated through our Help Desk. Our monitoring tools enable proactive detection of incidents, using indicators such as network performance and physical device problems.
You will work with devices like switches, routers, firewalls, and servers, ensuring effective use of our company's monitoring tools. Your tasks include:
- Evaluating and documenting incidents and requirements.
- Resolving different incidents and requirements escalated through the Help Desk.
- Using monitoring tools for proactive detection of incidents.
- Working with various devices like switches, routers, firewalls, and servers.
Required Skills and Qualifications
- Fluent in English
- High School Diploma (Must)
- Flexibility in Scheduling
- Able to Work Weekends and Night Shifts
- Knowledge in Computer Hardware and Software (Must)
- Experience with Office 365
- Knowledge in Active Directory
- Customer Service Experience (Must)
- Related Studies in System Engineering (Desirable)
- CCNA Modules (Desirable)
- ITIL Foundations (Desirable)
- Knowledge in Collaboration Technologies (IP Phone) (Desirable)
- Experience with Ticketing Systems (Desirable)
- Able to Work Under Pressure
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