Help Desk Analyst

hace 6 días


San José, San José, Costa Rica Encore Theme A tiempo completo

Do you have what it takes to become a top-notch Help Desk Analyst? We are seeking a highly skilled and motivated individual to join our team at Encore Theme.

As a Help Desk Analyst, you will be responsible for providing technical support and resolving end-user issues in a timely and efficient manner. Key responsibilities include:

  • Technical Troubleshooting: Utilizing your technical expertise to identify and resolve complex technical issues.
  • Stakeholder Interaction: Collaborating with internal stakeholders such as Team Lead - Service Desk and external clients to ensure seamless communication and issue resolution.
  • Maintaining Quality Standards: Adhering to Service Desk standards and norms to deliver high-quality results and maintain customer satisfaction.

We offer a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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