Advanced IT Operations Support Analyst

hace 3 días


San José, San José, Costa Rica L. L. Bean A tiempo completo

L.L.Bean is seeking a talented Advanced IT Operations Support Analyst to join our team. The ideal candidate will have experience in resolving complex technical issues and working closely with technical staff to provide top-notch support to end-users.

About the Role:

The Advanced IT Operations Support Analyst will be responsible for coordinating the research and resolution of Enterprise Operations' technical concerns and issues. This includes analyzing event messages to determine root cause and taking appropriate action to quickly resolve problems and restore operations.

The successful candidate will also coach, train, and provide technical mentoring to Operation Analysts. They will use their expertise to administer server patching, manage change windows and planned outages, and perform basic help desk functions during off shift.

Key Skills and Qualifications:

  • Strong analytical and problem-solving skills.
  • Experience troubleshooting with IT Infrastructure devices, Desktops, Servers, and network.
  • Solid understanding of network infrastructure, network hardware, commands, and tools.
  • Experience with corporate monitoring tools and editing/adjusting alerts.
  • General help desk knowledge.


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Become an Outcoder as an AS400 IT Operations Analyst**We seek an enthusiastic IT Operations Analyst to join our dynamic team at Outcoding.This role is critical to ensuring our IT services' smooth operation and availability, contributing directly to our mission of delivering high-quality software solutions.You will be part of a vibrant team working on...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Become an Outcoder as an IT Operations Analyst**We are looking for an enthusiastic IT Operations Analyst to join our dynamic team at Outcoding.This role is critical to ensuring the smooth operation and availability of our IT services, contributing directly to our mission of delivering high-quality software solutions.You will be part of a vibrant team...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Do you want to join an innovative team of engineers and analysts who use machine learning and analytical techniques to create state-of-the-art solutions for providing better value to Amazon's Sellers, Vendors, and Customers?Are you excited by the prospect of analyzing large amounts of data to solve real-world problems?Do you like to own end-to-end business...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Ex2 Outcoding. As an AS400 IT Operations Analyst, you will play a critical role in ensuring the smooth operation and availability of our IT services.Key Responsibilities:Maintain and improve IT processes to ensure optimal performanceProvide training and support to...

  • IT Operations Expert

    hace 5 días


    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    About the JobWe are looking for a skilled AS400 IT Operations Analyst to join our team at Ex2 Outcoding. In this role, you will be responsible for maintaining and improving IT processes, providing training and support, and participating in an on-call rotation.ResponsibilitiesMaintain and improve IT processesProvide training and support to team...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Technical Support Analyst**We're a FinTech company using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.We believe that when money moves, better things happen. We strive for process discipline and simplification.In this role, you'll be...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...

  • It Modern Operations

    hace 3 semanas


    San José, San José, Costa Rica Intel A tiempo completo

    As a Modern Operations student worker you will be able to work on the team responsible of upgrading the IT support experience for all direct and indirect Intel employees.You will participate on different projects to modernize and improve the IT Support Experience.You will learn Automation, UX and CX and Design Thinking methodologies applied in a day to day...

  • It Support Assoc I

    hace 7 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications6+ months of experience in IT help-desk or desk-side environment.Advanced written and spoken English and Spanish level.High School diplomaExperience in Windows, Mac OS environmentsProven ability to communicate with technical and non-technical staff.Job summaryExternal Job DescriptionAmazon's IT Support is the first point of contact for...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree, preferably in math or a quantitative field- 2+ years relevant experience in financial/business analysis- Experience making business recommendations and influencing stakeholders- Intermediate Microsoft Excel skills- Intermediate or advanced skills in SQLJob summaryAdvertising is uniquely positioned to help our customers discover just what...

  • Senior It Analyst

    hace 6 días


    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionAbout the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Senior It Analyst

    hace 6 días


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**About the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a Support Operations Professional to join their team. This role is responsible for providing exceptional customer service and technical support to clients, as well as ensuring that all operations are running smoothly and efficiently.About the JobThis is a challenging opportunity for an experienced IT professional...


  • San José, San José, Costa Rica Backcountry A tiempo completo

    **Merchandising Operations Analyst**Reports to**:Merchandising Operations Manager**Department**:Operations**Location**:San Jose, Costa Rica**Backcountry is seeking administrative, operations, or accounting professionals with advanced verbal and written English skills to join the Operations team in San Jose, Costa Rica.The Merchandise Operations Analyst...


  • San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Hitachi Solutions is a global leader in Microsoft-centric solutions integration, passionate about delivering innovative industry-focused solutions that drive business transformation for our clients.We maintain a strategic relationship with Microsoft and are recognized for our achievements in developing and delivering digital solutions and services. Our...

  • Technical Support Analyst

    hace 2 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **Technical Support Analyst** - **San**ta Ana,** Costa Ric**a**Are you confident in your ability to help and educate those with Computer and IT issues?Are you ready to be a part of a global team, working for a dynamic company in an attractive sector?Join Western Union as Technical Support Analyst.**Motivated by our values: purpose driven, globally minded,...


  • San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    Job DescriptionEx2 Outcoding is seeking an experienced IT Operations Expert to join our team. As an AS400 IT Operations Analyst, you will be responsible for maintaining and improving IT processes, providing training and support, and participating in an on-call rotation.Key SkillsAS400 operations experienceJDE Robot Jobs expertiseAnalytical and...

  • It Support Assoc Ii

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)- 4+ years of experience troubleshooting skills in a multi-user high availability environment- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 4+ years of experience in PC repair,...


  • San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    About UsHitachi Solutions Ltd is a global Microsoft solutions integrator with a passion for delivering industry-focused solutions that support our clients' business transformation goals. Our expertise and intellectual property set us apart.We have earned a strategic relationship with Microsoft, recognized for achieving year after year recognition through...

  • Senior It Analyst

    hace 3 semanas


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...