Senior It Analyst

hace 7 minutos

San José, San José, Costa Rica Hitachi Solutions A tiempo completo

Company Description

About the Role

Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.
Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.
If you are an experienced and motivated IT professional who has a passion for problem solving, collaboration, communication, and service excellence - then this role is for you
**Job Description**:
**Responsibilities**:

- Provide day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs
- Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
- Participate in regular team meetings
- Collaboration with other departments and leadership to review and analyze hardware, software, and service needs
- Conduct employee onboarding and departure processes, including account creation/management, hardware assignment, deployment, and inventory tracking
- Procurement of IT equipment, peripherals, software, and services

**Qualifications**:
**Requirements and Qualifications**:
**Education and Experience**
- Post-secondary education in relevant knowledge field or an acceptable combination of education and experience
- Minimum 5 years experience in an IT Analyst, Systems Administrator, or similar role

**Core Skills**
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Strong English verbal and written communication skills, positive attitude, with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Strong organizational skills, ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities
- Ability to work collaboratively and effectively with individuals and teams at all levels of the organization

**Technical Skills**
- Excellent analytical and problem-solving skills with attention to detail
- 5+ years experience supporting Windows desktop and server environments (MacOS a plus)
- 5+ years experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
- 5+ years experience implementing and administering Microsoft cloud services and products (O365, D365, Azure, etc)
- Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
- Knowledge and experience with ITIL framework (certification a plus)

LI-MM1

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Senior It Analyst

    hace 1 día

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**About the RoleHitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills.Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT...

  • Senior It Analyst

    hace 2 semanas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Senior It Analyst

    hace 2 semanas

    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Senior It Analyst

    hace 2 semanas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Senior IT Analyst

    hace 2 semanas

    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Overview**Hitachi Solutions Ltd is a global leader in Microsoft solutions integration, renowned for its industry-focused approach to delivering innovative digital solutions and services. Our expertise and intellectual property set us apart, with a strategic relationship with Microsoft that has earned us recognition year after year.We are a part of...

  • IT Business Solutions Senior Professional

    hace 8 horas

    San José, San José, Costa Rica beBee Careers A tiempo completo

    About the JobThe IT Business Senior Analyst is responsible for facilitating communication and information exchange between business users and technologists, contributing to the exploration and investigation of business performance metrics.Responsibilities:

  • Senior Business Intelligence Analyst

    hace 17 horas

    San José, San José, Costa Rica beBee Careers A tiempo completo

    Senior Business Intelligence AnalystWe are seeking an experienced Senior Business Intelligence Analyst to join our team. The ideal candidate will have experience working with Oracle EBS and/or Oracle Analytics Cloud (OAC) and will be able to provide technical and practical solutions to meet business needs.This is a challenging role that requires strong...

  • IT Solutions Architect

    hace 24 horas

    San José, San José, Costa Rica beBee Careers A tiempo completo

    Job DescriptionWe are seeking a talented Senior IT Analyst to join our team of trailblazers dedicated to helping people discover and enjoy the outside.

  • Senior Oracle Business Systems Analyst

    hace 2 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Oracle Business Systems Analyst** **- Santa Ana, Costa Rica**Do you thrive on projects of high complexity?Do you enjoy seeing your data analysis being used to implement new ideas?Join Western Union as Senior Oracle Business Systems Analyst.**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**We're a FinTech...

  • It Business Analyst Ii

    hace 7 minutos

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...