IT Technical Support Specialist
hace 6 días
About Us
Hitachi Solutions Ltd is a global Microsoft solutions integrator with a passion for delivering industry-focused solutions that support our clients' business transformation goals. Our expertise and intellectual property set us apart.
We have earned a strategic relationship with Microsoft, recognized for achieving year after year recognition through innovative digital solutions and services. As part of Hitachi, Ltd., our company has a long history of innovation, financial strength, and international presence.
This role is part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.
Responsibilities:
- Monitor and action the IT service desk queue and system alerts/logs
- Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
- Participate in regular team meetings
- Collaborate with other departments to review and analyze hardware, software, and service needs
- Conduct employee onboarding and departure processes
- Procurement of IT equipment, peripherals, software, and services
Qualifications:
Education and Experience:
- Post-secondary education in a relevant field or an acceptable combination of education and experience
- Minimum 5 years of experience in an IT Analyst or similar role
Core Skills:
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Excellent English verbal and written communication skills, positive attitude, and ability to present complex technical information clearly
- Strong organizational skills, ability to self-direct, multi-task, and function well under pressure
Technical Skills:
- 5+ years of experience supporting Windows desktop and server environments (MacOS a plus)
- 5+ years of experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
- 5+ years of experience implementing and administering Microsoft cloud services and products
- Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
- Knowledge and experience with ITIL framework (certification a plus)
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Tek Experts A tiempo completoJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Tek Experts. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical guidance across teams.Key Responsibilities:Provide technical guidance across teams by identifying areas requiring expertise on...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:Tek Experts, a leading tech services and support company, is seeking an experienced Technical Support Specialist to join its global team. As a key member of the Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients.This role requires a strong understanding of cloud...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Tek Experts A tiempo completoJob Description:We are seeking a highly skilled Technical Support Specialist to join our team. As a member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients.The ideal candidate will have experience working with cloud infrastructure, particularly in virtualization...
-
IT Infrastructure Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are seeking a highly skilled IT Infrastructure Specialist to join our team. This individual will be responsible for designing, implementing, and maintaining the company's IT infrastructure.About the JobThis is an exciting opportunity for an experienced IT professional looking to take on a leadership role in a dynamic...
-
IT Support Specialist
hace 7 días
San José, San José, Costa Rica Emerson A tiempo completo**About the Role:**We are seeking a highly skilled IT Support Specialist to join our Enterprise IT Team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our users.**Key Responsibilities:**Provide timely and effective support for IT and Telecommunications...
-
Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Akamai A tiempo completo**Technical Challenges Ahead**We're seeking a highly skilled Technical Support Specialist to join our IT Support team. As a key member of our team, you'll be responsible for delivering top-notch support services to our customers.Main Responsibilities:Monitoring system metrics to identify potential issues and provide prompt supportOwning the incident and...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany OverviewAmazon Support Services Costa Rica Srl is a leading provider of technical support services. Our team plays a crucial role in ensuring customer satisfaction and operational excellence.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will provide expert engineering support and...
-
Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview:We are Amzn Support Srvcs Costa Rica, a team passionate about providing world-class support to our enterprise customers. Our mission is to deliver exceptional service and expertise that enables our customers to succeed.Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our...
-
IT Support Specialist
hace 7 días
San José, San José, Costa Rica Tech Data Corporation A tiempo completo**Job Purpose and Responsibilities:**We are seeking a highly skilled IT Support Specialist to join our team at Tech Data Corporation. As an IT Support Specialist, you will play a critical role in ensuring that incidents and service requests are managed in a timely fashion, thereby meeting individual, team, and organizational service level agreements and...
-
Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Emerson A tiempo completo**Overview**At Emerson, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional remote support to our clients, ensuring timely resolutions and escalating complex issues to higher-level teams.**Key Responsibilities**Install, configure, and troubleshoot software and hardwareUtilize...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Armory A tiempo completoAt Armory, we're empowering developers to deploy their code with increased safety, resilience, velocity, and compliance, to any production target on prem or in the cloud. We're looking for a Technical Support Specialist to join our team and help us achieve this mission.**About the Role:**This is an excellent opportunity for a motivated and experienced...
-
Network Engineer Technical Support San José Costa
hace 2 semanas
San José, San José, Costa Rica Reclutamiento It A tiempo completoProfessional Growth, stability and Development, we are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other, we search remote Technical support Specialist to work with one of the biggest customer in San José Costa Rica as a technical support and network Specialist.**Offer**:*Ammount range 750 to 850 USD at month, Benefits...
-
IT Support Specialist
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completo**Technical Support Role at Western Union**We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.We believe when money moves, better things happen. Our team of over 8,000 people spans 200 countries and...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Solve complex technical issues through collaboration with internal teams and...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Talent2Win A tiempo completoJob Description:** As a Technical Support Specialist at Talent2Win, you will play a critical role in resolving complex technical issues for our clients.Key Responsibilities:**Analyze and troubleshoot technical problems using various tools and resources.Develop and implement effective solutions to resolve customer issues.Communicate technical information to...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Tek Experts A tiempo completo**Company Overview**Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoAs a Technical Support Specialist at Microsoft Corporation, you will be part of the Customer Service & Success (CE&S) organization. This team is responsible for delivering a seamless support experience to customers worldwide.Come and help us build trust and confidence with every person and organization through delivering exceptional customer experiences. You...
-
Technical Support Specialist
hace 4 días
San José, San José, Costa Rica Tek Experts A tiempo completoCompany OverviewTek Experts is a leading provider of tech services and support, dedicated to delivering specialized solutions for clients. We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed.We're seeking an experienced Technical Support Engineer (Virtualization) to join our global team. This role involves working...
-
Technical Support Specialist
hace 3 días
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team at Equifax.In this role, you will provide remote technical support to our internal associates, ensuring they have the necessary tools and resources to perform their jobs efficiently. Your responsibilities will include:Responding to customer inquiries and resolving technical issues...
-
IT Support Specialist
hace 4 días
San José, San José, Costa Rica Wipro Limited A tiempo completoOverview:We are seeking a skilled IT Support Specialist to join our team at Wipro Limited.Key Skills and Qualifications:1 year of IT Service Desk experienceExcellent English communication skills, both written and oralStrong troubleshooting skills for O365, VPN, Skype, Printers, Active Directory, and MS-OfficeUnderstanding of Windows 7 and 10 operating...