IT Technical Support Specialist

hace 6 días


San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

About Us

Hitachi Solutions Ltd is a global Microsoft solutions integrator with a passion for delivering industry-focused solutions that support our clients' business transformation goals. Our expertise and intellectual property set us apart.

We have earned a strategic relationship with Microsoft, recognized for achieving year after year recognition through innovative digital solutions and services. As part of Hitachi, Ltd., our company has a long history of innovation, financial strength, and international presence.

This role is part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily IT operations while ensuring consistent and timely ticket resolution.

Responsibilities:

  • Monitor and action the IT service desk queue and system alerts/logs
  • Troubleshoot, resolve, and escalate incidents and service requests while meeting service-level objectives
  • Participate in regular team meetings
  • Collaborate with other departments to review and analyze hardware, software, and service needs
  • Conduct employee onboarding and departure processes
  • Procurement of IT equipment, peripherals, software, and services

Qualifications:

Education and Experience:

  • Post-secondary education in a relevant field or an acceptable combination of education and experience
  • Minimum 5 years of experience in an IT Analyst or similar role

Core Skills:

  • Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
  • Excellent English verbal and written communication skills, positive attitude, and ability to present complex technical information clearly
  • Strong organizational skills, ability to self-direct, multi-task, and function well under pressure

Technical Skills:

  • 5+ years of experience supporting Windows desktop and server environments (MacOS a plus)
  • 5+ years of experience supporting LAN/WAN, firewalls, Microsoft HyperV, Azure AD, Office/365, Teams, SharePoint, Exchange, Active Directory, PowerShell
  • 5+ years of experience implementing and administering Microsoft cloud services and products
  • Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
  • Knowledge and experience with ITIL framework (certification a plus)


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