Technical Support Specialist
hace 6 días
**Company Overview**
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Our Mission:
To provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
Job Description
The Azure Platform Technical Support (APTS) team provides technical support to medium and large companies. As a member of this team, you will work as part of a highly collaborative team to solve intermediate and complex technical problems.
You'll work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
Responsibilities:
- Elevate complex or atypical cases to higher-level technical support when necessary.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Qualifications:
- Technically proficient with higher education classwork in IT or technical work, or experience with enterprise support.
- Loves technology, understands it, and is adept at using it.
- Proficient in both written and oral English.
- Enjoy solving complex technical issues.
- Customer-obsessed, takes the initiative, and exceeds expectations.
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