Technical Support Specialist

hace 18 horas


San José, San José, Costa Rica Appvance A tiempo completo

About the Role

We are seeking a skilled Technical Support Specialist to join our Customer Success Team at Appvance. This role involves providing day-to-day technical support to high-visibility clients and partners, collaborating with Development and Services teams to deliver client needs on a timely basis.

Key Responsibilities:

  • Act as the primary technical point of contact for customers throughout the customer lifecycle
  • Understand customer requests, recommend solutions, drive Service and Development teams to deliver, facilitate customer implementation, and verify successful outcomes
  • Ensure customers derive promised business value from our software and services solutions
  • Assist in the onboarding of customers following the Appvance structured process
  • Drive customer happiness metrics for satisfaction and loyalty
  • Constantly innovate and improve processes and procedures and drive friction out of all customer interactions

About You

  • 2+ years of Technical Customer Support experience
  • Knowledge of how Web- and Mobile-based apps are developed
  • Excellent communication skills in English and interpersonal skills with good negotiation tactics
  • Ability to create and implement processes, policies, and procedures for Customer Success
  • Excellent time management skills with a proven ability to meet deadlines
  • Proficient with or the ability to quickly learn modern project management tools


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