Technical Support Specialist

hace 7 días


San José, San José, Costa Rica Tek Experts A tiempo completo

Company Overview

Tek Experts is a leading provider of tech services and support, dedicated to delivering specialized solutions for clients. We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed.

We're seeking an experienced Technical Support Engineer (Virtualization) to join our global team. This role involves working with customers to resolve complex software issues, collaborating with colleagues to improve processes, and delivering exceptional customer service.

The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. As a member of this team, you'll work collaboratively to solve intermediate and complex technical problems for medium and large companies.

Key Responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Qualifications:

  • You're technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
  • You love technology, understand it, and are adept at using it.
  • You're proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • You're customer-obsessed, take the initiative, and exceed expectations.


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