Help Desk Engineer

hace 5 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo
Job Summary

The Service Desk User Support Specialist I ensures accurate computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, detailing, and actively resolving end-user help requests and raising incidents when considered appropriate and necessary to maintain SLA expectations.

  • High School Diploma (Bachillerato del Colegio), preferred Bachelor's Degree in Systems Engineering or related field.
  • +18 years old.
  • English: B2+ (Advanced).
  • Certifications in CompTIA A+, HDI & ITIL preferred.

This role requires a solid understanding of basic computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems and other key systems, as well as desktop and server operating systems, including RDP protocols, data delivery layers, call center technologies.


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