Help Desk Technician
hace 5 días
About TransPerfect
TransPerfect is a global leader in language and content management solutions. Our mission is to provide high-quality services that exceed our clients' expectations.
Job Summary:
We are seeking a skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide technical support to employees via phone, email, or ticketing system
- Install and configure hardware and software
- Respond to and resolve technical issues in a timely manner
- Maintain accurate records of technical support interactions
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in a helpdesk or technical support role
- Excellent communication and problem-solving skills
- Familiarity with ITIL framework and practices
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