IT Support Specialist

hace 4 días


San José, Costa Rica Gensler A tiempo completo

Your Role

Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The success of this position is linked to the overall performance of the team: the ability to cross-train other team members; and to share critical information in the goal of excellent customer service.

Support Specialists are primarily responsible for returning staff to billability as quickly as possible after a technology failure. Because the overall success of the technology support infrastructure is dependent upon this collaboration, Support Specialists are expected to be prodigious communicators and to share a hunger for knowledge about current and new technologies.

This position demands advanced knowledge of Microsoft O365 services, Power BI, PC, laptop, printer and server hardware and between three and five years of experience in IT support in large dynamic environments. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction. It is critical for this position that clients (end users) experience mínimal downtime. This position empowers the team’s effort with focus on proven problem-solving process skills with an in-depth knowledge of client needs and time constraints.

What You Will Do
- Accept travel requests for on-site configuration and support in satellite or regional offices
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement
- Visit clients to evaluate their business software and hardware needs when requested; Provide informed recommendations to client and RTD that complies with firmwide standards
- Assist RTD to establish and maintain reserve supply of computer inventory to cover new hires and temporary replacements of desktops and laptops
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware
- Creating MS Excel and Power BI reports and dashboards
- Managing MS SharePoint sites
- Application support
- Meeting room and event-based A/V support
- Active directory-based User and Computer group management
- Imaging and deployment administration
- MAC administration and support
- Process automation
- Server virtualization and administration assistance
- Software and hardware asset inventory tracking and management oversight
- User accounts, data storage and security administration assistance
- Telecom and mobile device support

Your Qualifications
- Minimum 3 years of experience prior IT technical support and customer service experience, preferred background in the architecture or engineering industry.
- Bachelors Degree in Technology, Engineering, Computer Science, or technical trade school.
- A+ Certification in desktop support or willingness to achieve certification within the first year
- Extensive knowledge of Windows 10, Microsoft O365 cloud services
- Extensive knowledge of Vmware, Windows Server virtualization and administration.
- Knowledge of Datastores Administration - Panzura is a plus.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills
- A proven record, performing in a dynamic, team-based, technology support environment
- Experience in server support and occasional off hours maintenance
- Knowledge of basic networking concepts and desktop troubleshooting
- CCNA is a plus
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs
- Current knowledge of MS Teams telephones and Apple iPhone enterprise support
- Strong communication and customer service skills

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals



  • San José, San José, Costa Rica Akamai A tiempo completo

    About AkamaiWe're a global technology company that delivers fast, smart and secure intelligent edge solutions to our customers.Our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.The RoleWe're seeking an experienced IT Infrastructure Support Specialist to...

  • IT Support Specialist

    hace 3 días


    San José, Costa Rica WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...


  • San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. - Helpdesk Support Specialist - Summary: **Responsibilities**: - Providing exceptional IT Services to...


  • San José, San José, Costa Rica Sykes Costa Rica A tiempo completo

    **Company Overview:**Sykes Costa Rica is a leading provider of outsourced customer service solutions. Our team of professionals is dedicated to delivering exceptional support experiences that drive customer loyalty and business growth.**Job Summary:**We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be...

  • It Specialist

    hace 5 días


    San José, Costa Rica Tui A tiempo completo

    Join our global TUI Musement IT Team based in **San Jose, Costa Rica** as an IT Specialist and provide a high level of service to internal and external customers.**ABOUT THE JOB**- Work closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwide- As an IT Specialist, your...

  • It Specialist

    hace 4 días


    San José, Costa Rica Tui A tiempo completo

    Join our global TUI Musement IT Team based in **San Jose, Costa Rica** as an IT Specialist and provide a high level of service to internal and external customers.**ABOUT THE JOB**- Work closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwide- As an IT Specialist, your...

  • It Specialist

    hace 4 días


    San José, Costa Rica Tui A tiempo completo

    Join our global TUI Musement IT Team based in San Jose, Costa Rica as an IT Specialist and provide a high level of service to internal and external customers.ABOUT THE JOBWork?closely with stakeholders supporting America IT team, who support primarily all TUI MM sites in Americas and Caribe region and secondly worldwideAs an IT Specialist, your focus will be...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    Company Overview">Kuehne+Nagel is a leading global logistics company with over 80,000 employees across 1,300 locations in more than 100 countries. We offer a comprehensive benefits package, competitive compensation, and excellent training programs.">About the Role">We are seeking an experienced IT Support Specialist to join our team. As a key member of our...

  • IT Support Specialist

    hace 1 semana


    San José, Costa Rica Gensler A tiempo completo

    Your Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • It Support Specialist

    hace 2 días


    San José, Costa Rica Gensler A tiempo completo

    Your RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements.Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.The success...


  • San Francisco, Heredia, Costa Rica Vdart Inc A tiempo completo

    Overview At Vdart Inc, we are seeking a highly skilled and dedicated Technical Support Specialist to join our IT team. This role will provide critical support for the organization's IT infrastructure, ensuring seamless day-to-day operations and minimizing downtime. The successful candidate will possess excellent technical skills, outstanding customer...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Associate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience - Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux - Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management - Intermediate experience...

  • IT Support Assoc Ii

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) - 4+ years of experience troubleshooting skills in a multi-user high availability environment - 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - 4+ years of experience in PC repair,...

  • IT Support Associate Ii

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    Empowering Financial RecoveryWe are a global team of over 4,000 employees dedicated to helping consumers take control of their financial futures. Our mission is to empower individuals and families by providing debt recovery solutions and supporting them on their path towards financial stability.About UsOur commitment to hiring exceptional people who share...


  • San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Joby Aero, Inc. is seeking an IT Site Operations Specialist to join our team.OverviewAn IT Site Operations Specialist will operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.ResponsibilitiesThis role will take on long-term projects related to site development and...


  • San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **IT Specialists** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.****General Duties and Responsibilities**:- Write the user manuals, programmer manuals, and all manual updates.- Assist and advise in the implementation...

  • IT Support Assoc I

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications 6+ months of experience in IT help-desk or desk-side environment. Advanced written and spoken English and Spanish level. High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and non-technical staff. Job summary External Job Description Amazon's IT Support is the first point of...

  • It Support Engineer

    hace 5 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...


  • San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    **About Crédito Real USA Finance LLC**: We are a leading automobile loan provider in the nation, dedicated to delivering exceptional services to our clients. As a seasoned IT Operations Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure.Responsibilities:Provide top-notch support to internal...