IT Infrastructure Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

Job Description:

We are seeking a skilled IT Infrastructure Support Specialist to join our Technology Services Group - Workplace Services team at Moody's. As an integral part of our team, you will provide technical support and services to internal customers, ensuring the smooth operation of our IT infrastructure.

About the Role:

This is a challenging opportunity for a highly motivated individual with a passion for delivering exceptional customer service and a strong technical background in IT infrastructure support. You will work closely with our IT teams to identify, prioritize, and resolve reported problems within specified service level agreements (SLAs).

Your Key Responsibilities:

  • Provide technical support and services to internal customers, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
  • Collaborate with our IT teams to troubleshoot and resolve technical issues, ensuring timely follow-up to users and management.
  • Develop and maintain strong relationships with key partners and end-users to facilitate feedback and partnering on deliverables.
  • Assist other members of technical staff with installation and support issues when requested.
  • Participate in implementation, migration, and preliminary troubleshooting of PC/LAN environments.
  • Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment.

Required Skills and Qualifications:

  • Bachelor's degree required.
  • 5 years' experience working on Server, Desktop, and/or Help Desk support.
  • MCSE highly desirable.
  • Knowledge of ITIL.
  • Strong understanding of Microsoft Windows 10, Microsoft Office 365, SCCM, imaging software, and desktop management suites.
  • Familiarity with audio visual technologies, network protocols, and mobile technology.

Benefits:

  • Competitive salary range: $80,000 - $110,000 per annum.
  • Ongoing training and professional development opportunities.
  • Flexible working arrangements and work-life balance.
  • A supportive and collaborative team environment.

Why Join Us:

Mitchell Commodity Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.



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