Customer Service Representative

hace 2 meses


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

**Job Summary**

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

**Job Description**

The Customer Service Representative will be responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards. This includes coordinating emergency response support, roadside assistance, stolen vehicle tracking, remote door unlock/lock, account management, and concierge services.

**Key Responsibilities**

Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.

Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).

Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.

Develop customer relationships that contribute to business objectives and promote customer loyalty.

Research and resolve customer questions and issues to ensure customer satisfaction and retention.

Troubleshoot account related issues and submit incident tickets using a web-based system to escalate customer issues as needed.

**Requirements**

**English/Spanish 90% Proficiency**

**Minimum of High School Diploma**

**2 years of experience working in a call center environment**

Excellent communication skills, both verbal and written

Knowledge of customer service

Strong interpersonal skills

Strong organizational skills and attention to detail

Ability to work in a fast-paced environment with daily work processing deadlines

Ability to work effectively without supervision

Strong in leadership, empathy, communication, and team orientation

Ability to be flexible and adaptable to support operational needs



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