Customer Success Manager

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Title

Customer Success Manager - Credit Lifecycle Expert

About the Role

We are seeking an experienced Customer Success Manager to lead our team in delivering high-quality services to our clients across all aspects of the customer credit lifecycle. The ideal candidate will have a strong background in customer service, leadership, and analytical skills.

Key Responsibilities
  • Coordinate day-to-day operations and administer company policies and procedures through subordinate exempt and non-exempt staff.
  • Provide input on personnel actions, including staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.
  • Monitor team operations to ensure client products and services are delivered with high quality and in a timely fashion.
Requirements
  • High School Diploma and/or bachelor's degree in business administration or related fields.
  • 2-3 years Advanced customer service experience.
  • Excellent English written and oral communications skills.
  • Advanced knowledge of company products and services.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/mainframe/internet skills.
  • Excel Intermediate.
Salary & Benefits

$80,000 - $110,000 per year, plus benefits including medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

About Us

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We're passionate about making a positive impact and creating a better tomorrow together.



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