Bilingual Customer Service Representative
hace 3 meses
**Key Responsibilities**
We are seeking a highly skilled Customer Support Specialist to join our team at Equifax. As a Customer Support Specialist, you will be responsible for providing expert support and education regarding credit information, file interpretations, and products.
**Key Responsibilities**
- Provide exceptional customer service and support, addressing consumer inquiries and concerns in a timely and professional manner.
- Analyze consumer scenarios, gathering relevant information to offer optimal solutions and meet customer needs.
- Ensure compliance with company procedures and policies, maintaining the highest standards of quality and integrity.
**Requirements**
- Trilingual English-Spanish-French B2+ level, spoken and written.
- High School Diploma.
- Previous experience in a customer-facing role, with a strong track record of metrics and goal achievement.
**What Sets You Apart**
- Previous experience as an SME, T3, or SRM is a plus, demonstrating your expertise and commitment to delivering exceptional results.
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