Data-Driven Collections Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

Experian is a global leader in providing information, analytical and marketing services to organizations and consumers. Our mission is to empower individuals and businesses to make informed decisions by unlocking the power of data.

Job Description

We are seeking a highly skilled Data-Driven Collections Manager to join our Experian Global Finance Services organization. As a key member of our team, you will be responsible for minimizing bad debt and facilitating the collection of maximum payments on at-risk or past-due customer accounts.

Key Responsibilities:
  • Establish goals, objectives and timelines for the collections team, and report measurement to management on a regular basis.
  • Review and ensure that all collection activity is recorded accurately and appropriately.
  • Supervise the contacting of past-due customer accounts to resolve delinquent payment issues.
  • Work with collectors and customers to research and resolve credit issues or discrepancies.
Requirements:
  • 6 years of experience in Collection Operations, with a minimum of 2 years of experience in supervising or leading a Collections team.
  • Advanced English level.
  • High proficiency in MS Office, specifically Excel and/or Power BI.
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as comprehensive benefits including medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.



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