Dedicated Customer Service Representative
hace 2 meses
Unlock your potential at Equifax, where you can power your career and make a meaningful impact. We're a company that empowers our employees to reach new heights and achieve their true potential.
The Customer Service Representative role at Equifax Canada is a dynamic opportunity to provide exceptional service to consumers/members on their credit files. Your key responsibilities will include updating accounts, creating investigations, and providing adequate solutions to their problems. You'll also be responsible for providing information to pull their credit report, selling credit scores and other products, and educating consumers about Equifax credit files and policies.
**Your Key Responsibilities**
- Deliver sales over the phone and educate clients on their commercial credit files.
- Handle requests and answer general questions from clients and the team.
- Share resolution details with clients and the team, and provide feedback to the manager on process and program changes to ensure customer satisfaction.
- Take on special projects as assigned by the manager.
**What We're Looking For**
- B2 English and French proficiency or higher.
- Typing skills of at least 25 words per minute.
- High School diploma.
**What Sets You Apart**
- Minimum of 1 year of experience in Contact Center/Customer Service/Shared Service Center.
- Sales experience is a plus.
- Knowledge of AS400 is a bonus.
We offer a comprehensive compensation and healthcare package, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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