Customer Care Team Lead
hace 3 días
We are seeking an experienced Customer Care Team Lead to join our team at Kuehne+Nagel. This is an exciting opportunity to develop your career with a leading logistics organization.
Key Responsibilities:- Lead and direct the Customer Care Team, ensuring high-performance execution and quality delivery.
- Implement and manage regional customer care strategies, driving cost efficiency and optimization.
- Develop and execute plans to minimize Full-Time Equivalent (FTE) requirements, aligning with Kuehne+Nagel's guidelines.
- Leverage Lean Six Sigma Yellow/Green Belt Certification to drive process improvements and optimize workflows.
- Foster close cooperation with Region/Country management, Operational/Revenue Care Managers, and teams to deliver exceptional customer experiences.
- A minimum of 1 year of experience in international trade or a related field.
- At least 1 year of leadership experience, managing teams or personnel.
- Lean Six Sigma Yellow/Green Belt Certification or equivalent.
- Excellent stakeholder management and communication skills.
- Advanced Excel and English proficiency.
We offer a competitive salary of $80,000 per annum, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs, and a dynamic global work environment. Our compensation package reflects the market standards for this role in the logistics industry.
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