Customer Service Representative
hace 1 día
Drive Customer Satisfaction with Support Services Group
\We are seeking a skilled Customer Service Representative to join our team at Support Services Group, a global high-touch Omnichannel Outsourced Contact Center solution company. This role offers the opportunity to work with clients from diverse backgrounds and drive customer satisfaction through exceptional service.
\About Us:
\Founded in 1981, Support Services Group has established itself as a leading provider of contact center solutions, operating 23 centers across 9 countries. Our employees enjoy a work culture that promotes excellence and personal growth.
\Responsibilities:
\This role involves consulting on customer success, advising customers on how to leverage products and services effectively based on their unique needs. The ideal candidate will maintain working product knowledge and act as a product expert to ensure accurate information is provided to customers. Additional responsibilities include tracking interactions in CRM and recording customer interactions for cross-functional awareness and relationship development.
\Requirements:
\To succeed in this role, you must be able to speak fluent English & Portuguese, have over 6 months of proven experience in customer service, and possess effective problem-solving skills. Additionally, you should be able to work under pressure, manage time efficiently, and prioritize tasks effectively.
\Benefits:
\S SG offers a range of benefits, including full-time schedules, competitive salaries, USD pay plus incentives & bonuses, transportation, bi-weekly payments, and opportunities for work-from-home. We also provide outstanding performance-based incentives, store and hotel discounts, a casual dress code, and a relaxed environment. With two days off guaranteed, this role offers a great work-life balance.
\Compensation:
\The salary for this position is between ¢1,000.00 - ¢1,400.00 per day.
\COVID-19 Considerations:
\All employees are required to wear a mask while at the office.
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