Technical Support Specialist for Healthcare Solutions
hace 1 mes
Job Title: Technical Support Specialist for Healthcare Solutions
Job Summary: We are seeking a skilled Technical Support Specialist to provide technical support services for end users or partners of Experian Healthcare (EHC) solutions. The successful candidate will develop an understanding of health insurance eligibility in the USA and the data returned within an eligibility request, evaluating this data and coding of client-specific rules.
Key Responsibilities:
- Provide technical support for internal and external customers of EHC software solutions.
- Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
- Review transaction data to identify trends and code resultant business rules.
- Participate in internal and client meetings.
Requirements:
- Familiarity with Boolean logical expressions.
- Experience in healthcare strongly preferred.
- Experience with software support and delivery in the healthcare industry.
- Independent problem-solving skills.
- Ability to handle multiple tasks, take initiative, and prioritize multiple work items.
- Strong attention to detail and accuracy required.
About Experian: Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive, and diverse team where people love their work and love working together.
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