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Solutions Support Specialist
hace 2 meses
Job Overview:
As a Solutions Support Specialist, you will provide advanced technical support to clients, escalating complex issues to ensure timely resolution. Your expertise will help drive best practices, technical procedures, and troubleshooting techniques for our accounts.
Key Responsibilities:
- Provide next-level support to first-level teams, researching, resolving, and responding to complex questions and issues.
- Identify recurring incidents and create problems according to ITIL standards.
- Track and report system issues as needed.
- Develop creative solutions to user problems, ensuring user satisfaction and productivity.
- Collaborate with the Account Team to drive business objectives.
- Document new procedures and solutions with proper evidence and validation.
Requirements:
- Education: High school diploma and Bachelor's degree in Business, management, or related field, or equivalent experience.
- Language: English - Spanish, B2+ or above.
- Certifications: ITIL, CompTIA Security+.
- Experience: 2-4 years of technical support experience, with expertise in Active Directory, network-shared printers, and drives.
