Salesforce Solutions Specialist
hace 3 días
Moody's is a leading provider of credit ratings, research, and risk analysis solutions. Our company values innovation, expertise, and teamwork.
Job Title: Salesforce Solutions SpecialistJob Summary:We are seeking a highly skilled Salesforce Solutions Specialist to join our team. As a Salesforce Solutions Specialist, you will be responsible for providing top-notch support to our CRM Application users. Your primary focus will be on handling queries, troubleshooting issues, and escalating critical production problems that may cause outages.
Key Responsibilities:- Handle support tickets raised by internal employees seeking help on the Salesforce ecosystem.
- Triage and escalate any production issue affecting our systems.
- Provide clear and regular updates to users.
- Facilitate discussion with stakeholders and create knowledge articles.
- Document requests and issues within tickets.
To be successful in this role, you will need:
- A minimum of 2 years of relevant experience in a similar position.
- A Bachelor's degree in Computer Science, IT, or a related field.
- Solid knowledge of the Salesforce platform and experience with Sales Cloud.
- Experience with handling complex Salesforce systems, third-party integrations, and writing/understanding SOQL queries.
We are looking for individuals who possess:
- A high degree of professionalism and ownership traits.
- Demonstrated team player skills in resolving issues.
- The ability to think logically and pay close attention to detail.
- Flexibility in availability to provide support in shifts.
The estimated salary for this position is $80,000 - $110,000 per annum, depending on location and experience.
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