Salesforce Solutions Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo
About Moody's

Moody's is a leading provider of credit ratings, research, and risk analysis solutions. Our company values innovation, expertise, and teamwork.

Job Title: Salesforce Solutions SpecialistJob Summary:

We are seeking a highly skilled Salesforce Solutions Specialist to join our team. As a Salesforce Solutions Specialist, you will be responsible for providing top-notch support to our CRM Application users. Your primary focus will be on handling queries, troubleshooting issues, and escalating critical production problems that may cause outages.

Key Responsibilities:
  • Handle support tickets raised by internal employees seeking help on the Salesforce ecosystem.
  • Triage and escalate any production issue affecting our systems.
  • Provide clear and regular updates to users.
  • Facilitate discussion with stakeholders and create knowledge articles.
  • Document requests and issues within tickets.
Requirements:

To be successful in this role, you will need:

  • A minimum of 2 years of relevant experience in a similar position.
  • A Bachelor's degree in Computer Science, IT, or a related field.
  • Solid knowledge of the Salesforce platform and experience with Sales Cloud.
  • Experience with handling complex Salesforce systems, third-party integrations, and writing/understanding SOQL queries.
Competencies:

We are looking for individuals who possess:

  • A high degree of professionalism and ownership traits.
  • Demonstrated team player skills in resolving issues.
  • The ability to think logically and pay close attention to detail.
  • Flexibility in availability to provide support in shifts.
Compensation:

The estimated salary for this position is $80,000 - $110,000 per annum, depending on location and experience.



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