Salesforce Operations Specialist

hace 12 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we are committed to creating a better tomorrow for consumers, businesses, and society. As the world's leading global information services company, we unlock the power of data to drive growth and innovation.

We are thrilled to share that Fortune has named us one of the 100 Best Companies to work for, and for the last five years, we've been recognized as one of the 100 World's Most Innovative Companies by Forbes Magazine.

Our culture is built on valuing our people and their unique perspectives. We prioritize collaboration, diversity, and inclusion, offering a range of benefits that support work-life balance, flexible work arrangements, and employee well-being.

The role of Salesforce Operations Specialist is critical to our success. As primary system administrator for our Salesforce CRM environment, you will be responsible for:

Key Responsibilities:

  • Developing and implementing enhancements to system workflows and objects
  • Troubleshooting technical issues related to the CRM system and quality assuring their resolution
  • Coordinating the evaluation, scope, and completion of defects along with new development requests
  • Drafting and maintaining guides for CRM usage and system management
  • Identifying opportunities for optimization and automation that improve servicing of clients
  • Driving initiatives that improve the sales experience and maximize performance

To succeed in this role, you will need:

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience administering and customizing Salesforce CRM system (2+ years preferred)
  • Salesforce Administrator Certified
  • Strong understanding of data analysis, reporting, objects, and workflows
  • Experience with Agile methodologies using Jira and Confluence
  • Proficient in SQL, HTML, and JavaScript
  • Adept at intaking sometimes vague requirements and turning them into practical solutions
  • Expert in driving results through meticulous planning and execution
  • Prior experience building business solutions in Salesforce, SharePoint, or Excel
  • Experience with Ajax or the Lightning Framework is a plus

We offer a comprehensive benefits package that includes medical, life, and dental insurance, an international share save plan, flexible work arrangements, paid time off, annual performance bonuses, education reimbursement, family bonding, bereavement leave, referral programs, and more.



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