Salesforce System Administrator
hace 1 mes
**Description**
Experian is a global information services company that unlocks data to create more opportunities for consumers, businesses, and society. As a Salesforce Specialist, you will be a key member of our team, responsible for administering and customizing our Salesforce CRM system. We prioritize our culture and look for individuals who are passionate about their jobs, easy to work with, and value teamwork.
We have 23,000 people operating across 44 countries, and we invest in new technologies, talented people, and innovation to help our clients maximize every opportunity. In this role, you will serve as the primary system administrator for our Salesforce CRM environment, developing and implementing enhancements to system workflows and objects.
**Responsibilities:**
- Develop and implement enhancements to system workflows and objects
- Troubleshoot technical issues related to the CRM system and quality assure their resolution
- Coordinate the evaluation, scope, and completion of defects along with new development requests
- Draft and maintain guides for CRM usage and system management
- Identify opportunities for optimization and automation that improve servicing of clients
- Drive initiatives that improve the sales experience and maximize performance
**Requirements:**
- Bachelor's degree in a relevant field or equivalent experience
- Proven experience administering and customizing Salesforce CRM system (2+ years preferred)
- Salesforce Administrator Certified
- Strong understanding of data analysis, reporting, objects, and workflows
- Experience with Agile methodologies with Jira and Confluence
- Proficient in SQL, HTML, and JavaScript
**Additional Information:**
This is a permanent home-based role in Costa Rica. No relocation is available.
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