Digital Process Automation Specialist

hace 24 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we're looking for a skilled Digital Process Automation Specialist to join our team. This role will focus on optimizing sales, customer service, and marketing operations by leveraging Salesforce and AI technologies.

We estimate the salary for this position to be around $120,000 - $150,000 per year, depending on location and experience.

About the Job

The successful candidate will have expertise in configuring Salesforce objects, fields, layouts, reports, dashboards, and workflows. They will also collaborate with business analysts and developers to deliver changes and solve system issues.

  • Configure Salesforce objects, fields, layouts, reports, dashboards, and workflows to optimize sales, customer service, and marketing operations.
  • Develop and maintain custom reports and dashboards to provide insights into sales pipeline and other functional areas.
  • Provide training and support to Salesforce users to ensure proper utilization of the platform and adherence to best practices.
  • Design, develop, and deploy automated solutions using Generative AI, machine learning algorithms, and other technology to support business operations.

This role requires strong programming skills in languages such as Python, Java, or C++. Hands-on experience with Generative AI frameworks (e.g., GANs) and machine learning libraries (e.g., TensorFlow, PyTorch) is also essential.

What You'll Need

To excel in this position, you'll need:

  • A Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  • Salesforce Advanced Administrator certification.
  • Familiarity with Salesforce Einstein AI capabilities.
  • Experience with related tools such as configure price quote (CPQ) and e-signature.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Our Culture

We value diversity, equity, and inclusion at Experian. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow.

We offer a range of benefits, including medical, life, and dental insurance, an International Share Save Plan, flexible work arrangements, paid time off, annual performance bonuses, education reimbursement, family bonding, bereavement leave, and more.



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