Salesforce System Administrator
hace 1 mes
About 3M
3M is a renowned company committed to innovation, providing freedom to explore and encouraging curiosity and creativity. The organization gains new insight from diverse thinking and takes risks on new ideas. This environment enables individuals to apply their talent in bold ways that matter.
Job Description: CRM IT Analyst
The successful candidate will support business processes, test functionality, and provide user support in Salesforce Sales and Service areas. They will possess technical knowledge of Salesforce and/or working knowledge in associated business process areas. Strong communication skills and the motivation to become a key participant in 3M's global deployment of SFDC are essential.
Key Responsibilities:
- Collaborate with business and TTS leadership to define user requirements and translate them into functional specifications.
- Perform analysis across Salesforce and associated integration points.
- Provide functional knowledge for applications supported by 3M's TTS support organization and associated business processes.
- Support management, including response, resolution, and follow-through of support incidents.
- Facilitate interactions and escalations with appropriate groups.
- Provide testing support, including creation, maintenance, and execution of Functional Test Cases following established Quality Standards in support of one or more functional areas.
- Configure new functionality as requested by the business during each bi-weekly sprint.
- Collaborate with other TTS support team members on configuration design questions and analysis.
- Follow best software development practices in documentation, code reviews, version control, and commenting in code.
- Participate in agile release-level development and processes, attending scrum team activities/ceremonies.
- Provide global Salesforce administration.
Requirements:
- Bachelor's degree in Computer Science (or related field experience).
- 2+ years of IT experience with 2+ testing experience.
- Proven ability to develop test cases, test scenarios, and necessary test data.
- Experience working in a global support environment.
- Detailed-oriented, self-directed, and strong independent problem-solving skills.
- Able to multi-task.
Estimated Salary Range: $85,000 - $115,000 per year, depending on location and experience.
Benefits:
3M offers competitive pay and benefits, regularly benchmarking with comparable companies. A comprehensive compensation package includes a salary range, benefits, and opportunities for growth and development.
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