Senior Salesforce Automation Expert
hace 4 semanas
About the Role:
Experian is seeking a skilled Salesforce Administrator to optimize sales, customer service, and marketing operations. As a key member of our team, you will be responsible for configuring Salesforce objects, fields, layouts, reports, dashboards, and workflows to improve efficiency.
Main Responsibilities:
- Collaborate with business analysts and developers to deliver changes and solve system issues.
- Develop and maintain custom reports and dashboards to provide insights into sales pipeline and other functional areas.
- Provide training and support to Salesforce users to ensure proper utilization of the platform and adherence to best practices.
- Design, develop, and deploy automated solutions using Generative AI, machine learning algorithms, and other technology to support business operations.
- Conduct thorough analysis of existing processes to identify areas for improvement and automation.
- Utilize data-driven approaches to train and optimize machine learning models for automation tasks.
- Provide technical expertise and support to troubleshoot issues and optimize automation workflows.
Requirements:
Bachelor's Degree and Certification: A Bachelor's degree in Computer Science, Engineering, Business, or related field is required. Additionally, a Salesforce Advanced Administrator certification is essential for this role.
Technical Skills:
- Familiarity with Salesforce Einstein AI capabilities.
- Experience with related tools such as configure price quote (CPQ) and e-signature.
- Strong programming skills in languages such as Python, Java, or C++.
- Hands-on experience with Generative AI frameworks and machine learning libraries.
Soft Skills:
- Solid understanding of automation technologies.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
What We Offer:
We offer a competitive salary, estimated at $80,000 per year, based on industry standards and location in Costa Rica. This is a permanent home-based role that offers flexibility and work-life balance. At Experian, we value diversity, equity, and inclusion and are committed to creating a thriving, inclusive, and diverse team.
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