Salesforce System Administrator

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

Experian is seeking a highly skilled Salesforce System Administrator to develop and implement enhancements to system workflows and objects, improving client servicing and sales performance.

Key Responsibilities:

  • Develop and implement enhancements to system workflows and objects to improve client experiences and sales performance.
  • Troubleshoot technical issues related to the CRM system and quality assure their resolution to ensure seamless operations.
  • Coordinate the evaluation, scope, and completion of defects along with new development requests to drive continuous improvement.
  • Draft and maintain guides for CRM usage and system management to support user adoption and efficiency.
  • Identify opportunities for optimization and automation that improve servicing of clients and drive business growth.
  • Drive initiatives that improve the sales experience and maximize performance through data-driven insights and process improvements.
Qualifications and Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience administering and customizing Salesforce CRM system (2+ years preferred).
  • Salesforce Administrator Certified.
  • Strong understanding of data analysis, reporting, objects, and workflows.
  • Experience with Agile methodologies, including Jira and Confluence.
  • Proficient in SQL, HTML, and JavaScript.
  • Adept at taking sometimes vague requirements and turning them into practical solutions.
  • Expert in driving results through meticulous planning and execution.
  • Prior experience building business solutions in Salesforce, SharePoint, or Excel.
  • Experience with Ajax or the Lightning Framework is a plus.
About Experian

As a leading global information services company, Experian unlocks the power of data to create opportunities. We value diversity and inclusion, focus on work/life balance and flexible working, emphasize development, collaboration, wellness, and rewards, and offer a range of benefits, including medical, life, and dental insurance.

We are proud to have been named one of the 100 Best Companies to work for by FORTUNE and one of the 100 World's Most Innovative Companies by Forbes Magazine.

The estimated salary for this role is $80,000 - $110,000 per year, based on factors such as location, industry standards, and level of experience.



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