Salesforce CRM Expert

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

As a Senior Salesforce CRM Analyst at Experian, you will play a critical role in leveraging our CRM and related tools to support our global user community. This position requires strong analytical skills to identify opportunities for improvement across our tools and collaborate with stakeholders within the business.

Key Responsibilities
  • Day-to-Day Support
  • Provide expert-level technical support via cases raised on Salesforce.com, resolving system issues, and creating reports and dashboards.
  • User Management
  • Define user profiles, update permissions, sharing rules, public groups, email template folders, and more.
  • New User Setup
  • Set up new users in Salesforce.com, ensuring seamless onboarding experiences.
  • Collaboration
  • Work closely with business analysts and developers to deliver changes and solve system issues.
Requirements
  • Salesforce Expertise
  • Demonstrated experience with Salesforce.com configuration and custom development, including Communities, UX Design, and Salesforce Knowledge.
  • Communication Skills
  • Excellent verbal and written communication skills, enabling effective communication of technical concepts to non-technical stakeholders.
  • Business Analysis
  • Strong analytical skills to understand business processes and translate them into technical requirements.
Benefits
  • Competitive Salary Range: $90,000 - $110,000 per annum
  • Medical, Life, and Dental Insurance
  • International Share Save Plan
  • Flex Work/Work from Home
  • Paid Time Off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding Leave
  • Bereavement Leave
About Us

Experian is an equal opportunity and affirmative action employer. We value diversity and inclusion and encourage everyone to bring their whole self to work. Our unique culture celebrates individuality, and we take pride in our award-winning Great Place to Work status in 24 countries.



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