Technical Client Solutions Specialist
hace 1 mes
Are you passionate about delivering exceptional customer experiences?
We are seeking a highly skilled Technical Client Solutions Specialist to join our team at Experian, a leading global information services company.
**Estimated Salary:** $60,000 - $80,000 per year
As a Technical Client Solutions Specialist, you will work directly with customers, sales, and internal groups to manage Targeting support desk requests. You will assess customer needs, communicate with internal teams to complete the needed requests, and close tickets in a timely fashion with satisfactory resolutions.
**Key Responsibilities:
- Set up new ST accounts, billing needs, prioritize steps when necessary, and monitor entire ticket resolution.
- Consult with internal groups when needed to ensure complete ticket resolution.
- Serve as the primary contact point for customers on entered tickets, as well as consultation to incorporate needed solutions.
**Requirements:
- Minimum 2 years' experience in Marketing or with an Agency preferred.
- Technical Bachelor's degree or Marketing degree in progress or complete.
- Strong PC skills in MS Office.
- Experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.) Preferred.
**Why Join Experian?**
We value diversity, equity, and inclusion, and strive to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that teamwork is essential to our purpose of creating a better tomorrow.
**What We Offer: **
We provide competitive salaries, medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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