IT Infrastructure Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Jll A tiempo completo

About the Role

The IT Infrastructure Specialist will play a critical role in ensuring the seamless operation of our systems and technology infrastructure. As the primary point of contact for technical issues, you will be responsible for resolving problems and providing exceptional support to our users.

Key Responsibilities

  • Gather requirements and translate them into functional specifications for design and development
  • Manage and prioritize tickets to ensure timely resolution of technical issues
  • Collaborate with cross-functional teams to build and launch new features and projects
  • Review deliverables to ensure they meet quality standards and client requirements
  • Ensure new features and workflows meet requirements and are functional in production
  • Support the improvement of customer interface and workflow
  • Ensure all audits and activities are baselined for progress and impact reporting
  • Iterate to establish protocols, governance, and best practices
  • Act as a product evangelist to build awareness and understanding

Requirements

  • Strong interpersonal skills and a natural ability to collaborate with colleagues and clients
  • Excellent requirements gathering and documentation skills
  • Ability to remain highly effective in a global environment with cultural sensitivity
  • Solid organizational and time management skills with attention to detail
  • Strong problem-solving skills with a willingness to take ownership
  • Excellent written and verbal communication skills with fluency in English
  • Experience in building and designing workflows is a plus

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.



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